TSB 1900603 - 2003 Caravan 20000km: Steering: Column knock

Hi
Anybody have the details of this TSB, I only have the title. My steering
when in the straight position , when initially start turning it, it makes a
little knock. Dealer says it is normal the gear pinion to do this (even
though I din't have this sound in the beginning). He siad though that if it
gets louder that is when you have a problem. Of course they did not
acknnowledge the TSB, they ignored what I told them. I just don't
undesrstand why they resist to give any info on TSBs especially whe the car
is under warranty, I gues they get something back from DC the less warranty
work the do
Thanks for the help

 

They ignore it because it takes a month or two for the dealer to get the
parts to repair. DC issues a TSB to the Customer and the government. It
acknowledges a problem, however it takes time for DC to secure a vendor to
make the part to fix the problem, then test it, then make enough to cover
10% of the affected vehicles, then send to the dealer. Dealers DO NOT get
the TSB until the parts are ready and shipped to the dealer. That is why
they ignore you. They do not have the parts or procedures yet to fix your
problem let alone the information to fix.

 

is the sound sound near the stearing wheel or down by thr rack? My 2003 has
some click near the wheel that I cannot alway duplicate so I'm reluctant to
bring in for repair.

Kevin