I can't believe Chrysler service!!!

Last week I took my '01 Cruiser in for two recalls.
Power steering hose.
Child seat latch.
I told the service writer about the anti-theft device, car won't start
unless a certain thing is done. He acknowledged this. So, I went into
the lounge, then I looked over the new cars, and decided that I'd walk
over to the McDonalds for a coffee and McMuffin. When I came back from
McD's, I looked to see if my car was outside. It was, the hood was up,
a "technician" was working. I expressed disappointment that the car was
still outside. He said, "It won't start!" I told him how to start it,
that I HAD TOLD THE ASSHOLE THAT WROTE ME UP HOW TO START IT. "Oh
yeah, I forgot to tell him." This was a big joke between the service
people, the technicians, the parts people, and the sales people. So, a
couple more hours, I'm called, the car is finished. A few days later, I
get a postcard that the parts they ordered are in. WHAT PARTS?? I was
told that the car was finished, I don't need no steenking parts! So
this morining I called. It seems that when they shave down the seat
latches, one of them broke and they had to order a complete seat frame
for the 60% size seat. They forgot to tell me this. They're all booked
this week, do I want to make an appointment for next week? I got a
better idea, since the seats are removable, I'll stop down, you take
out the seat, fix it at your leisure, call me whenever, and I'll come
down and you can put it back in.
Nope, can't do this, gotta make an appointment, bring it in at a
specific time to have the work done. This is because there will be no
charge to me. I should be glad to be getting the frame no charge since
the car is out of warranty. WHAT!!
YOU BROKE THE F*@KIN' THING, WHY SHOULDN'T IT BE FREE OF CHARGE.
What a way to do business!!

 

Suggest you post the dealer's name and location so others can benefit from
your experience and avoid them.

....Lousy service experience deleted...

 

On the other hand, they at least ordered the part for the broken seat that
you didn't know about and made sure they fixed it right. Not great service,
I agree but there are far worse stories out there.

 

On the other hand, they at least ordered the part for the broken seat
that
you didn't know about and made sure they fixed it right.  Not great
service,
I agree but there are far worse stories out there.



Of course I didn't know it was broken. It wasn't broken when I took the
car in. They left me leave the store believing the job was complete.
This and the fact that they won't let me just leave the seat with them
to be repaired and re-installed at a later date is what ticks me off. I
will either have to wait a couple hours for the repair to be done or
leave the car. It seems to me that their goal is to inconvenience and
piss off their customers and then laugh at them.

 

Of course I didn't know it was broken. It wasn't broken when I took the
car in. They left me leave the store believing the job was complete.
This and the fact that they won't let me just leave the seat with them
to be repaired and re-installed at a later date is what ticks me off. I
will either have to wait a couple hours for the repair to be done or
leave the car. It seems to me that their goal is to inconvenience and
piss off their customers and then laugh at them.

You might want to post this on CarTalk.com. I don't know if they still take
negative reports. I found the quality of dealers very uneven, extraordinarily
uneven. I was ripped of in Newport, RI, where all the extraordinarily rich
people are. They were so bad it was not even funny. Complained to AAA, of
little use. How bad? In a snow storm coming back, had to re-attach a hose. Car
could have overheated and self-destructed if I had not stopped and caught a
hose that was not put back properly. And they charged me for work not done.
Hose was not replaced and so on. Bums.

In my own locale, two dealerships. One is fantastic, so far, knock on wood,
with a clean, carpeted waiting room and free coffee, and offers to pick me up
or drop me off. The other dealership is extremely uneven, like your experience.
Cranky and rude at times. Other times, depending on the person, very nice.
Generally I would give Chrysler dealerships a somewhat low grade, most of the
time. Now a Mercedes dealership, is often quite superb. So it's confusing since
Daimler bought Chrysler. Go figure. Come to think of it, the one Chrysler
dealership I found that is fantastic, is probably influenced by Mercedes. They
do everything but pick up the car which the Mercedes dealership will do, yes?

What to look for? If they have mechanics, over 40, with gray hair, quiet,
competent, that's a really good place. When the mechanics are very young,
surly, and have trouble forming consonants, let alone vowels, that's a place to
avoid. This is not to say I have not met older Chrysler mechanics who were
surly, possibly even dangerous. I remember one refused to do something I needed
so I told him to give me the wrench and I would do it myself. He was not
amused. Later, I told this to my boss who had worked with this particular
fellow and he told me I was lucky he did not attack me with the said wrench.
Interesting times?

 

Of course I didn't know it was broken. It wasn't broken when I took the
car in. They left me leave the store believing the job was complete.
This and the fact that they won't let me just leave the seat with them
to be repaired and re-installed at a later date is what ticks me off. I
will either have to wait a couple hours for the repair to be done or
leave the car. It seems to me that their goal is to inconvenience and
piss off their customers and then laugh at them.

You might want to post this on CarTalk.com. I don't know if they still take
negative reports. I found the quality of dealers very uneven, extraordinarily
uneven. I was ripped of in Newport, RI, where all the extraordinarily rich
people are. They were so bad it was not even funny. Complained to AAA, of
little use. How bad? In a snow storm coming back, had to re-attach a hose. Car
could have overheated and self-destructed if I had not stopped and caught a
hose that was not put back properly. And they charged me for work not done.
Hose was not replaced and so on. Bums.

In my own locale, two dealerships. One is fantastic, so far, knock on wood,
with a clean, carpeted waiting room and free coffee, and offers to pick me up
or drop me off. The other dealership is extremely uneven, like your experience.
Cranky and rude at times. Other times, depending on the person, very nice.
Generally I would give Chrysler dealerships a somewhat low grade, most of the
time. Now a Mercedes dealership, is often quite superb. So it's confusing since
Daimler bought Chrysler. Go figure. Come to think of it, the one Chrysler
dealership I found that is fantastic, is probably influenced by Mercedes. They
do everything but pick up the car which the Mercedes dealership will do, yes?

What to look for? If they have mechanics, over 40, with gray hair, quiet,
competent, that's a really good place. When the mechanics are very young,
surly, and have trouble forming consonants, let alone vowels, that's a place to
avoid. This is not to say I have not met older Chrysler mechanics who were
surly, possibly even dangerous. I remember one refused to do something I needed
so I told him to give me the wrench and I would do it myself. He was not
amused. Later, I told this to my boss who had worked with this particular
fellow and he told me I was lucky he did not attack me with the said wrench.
Interesting times? I talk too much.

 

Really bad service is my Toyota dealer that left an incorrectly installed
plug in my oil pan after an oil change. Oil was gushing from my engine on
the way home. That is really bad service.


On the other hand, they at least ordered the part for the broken seat
that
you didn't know about and made sure they fixed it right. Not great
service,
I agree but there are far worse stories out there.



Of course I didn't know it was broken. It wasn't broken when I took the
car in. They left me leave the store believing the job was complete.
This and the fact that they won't let me just leave the seat with them
to be repaired and re-installed at a later date is what ticks me off. I
will either have to wait a couple hours for the repair to be done or
leave the car. It seems to me that their goal is to inconvenience and
piss off their customers and then laugh at them.

 

My best dealership was an old Subaru place in downtown Raleigh. Looked like
a dump but they knew the cars backwards and forwards. I had brought my
Legacy with crappy ac to another dealer several times where they kept on
changing parts with no success. These guys found a crimped cable in 10
seconds.

 

snip, hey tom, just got my car back, had appointment last Thursday for what
was a 6hr job, well they called me and said, they didn't realize my pt was
the turbo, and they had wrong parts, order parts wait another day... they
then tell me waterpump is toast need to order more parts...

long story short my so called 6hr job lasted from Thursday 8am- monday
6pm...

p.s. fixed under warrenty, cam shaft seals, valve cover seals, water pump,
tuneup.

 

All I can say is, don't confuse Daimler Chrysler (a huge multinational
corporation -the world's 6th largest) with your local dealer's maintenance
outfit (a bunch of guys with high school educations working in a shop owned
by a small-time local conman) They did great. The took care of it. They just
have one guy, the service writer, that can't communicate worth crap.
Nobody's perfect!

 

That's not good service, but really - you should believe it.

I took my old Le Baron to ASS once (America's Service Station).

I explained about the alarm, and they said my problem was 1 thing
(don't even remember what now), they replaced it, then said it was
something else, fixed that, then said it was a 3rd thing.

Somewhere along the line they said "Oh yeah, we disconnected your
alarm too. It didn't work anyway, right?" - yeah, not after they got
done with it.

At that point, I told them I didn't want them doing any more work on
my car, picked it up, paid for it, and had it towed to the dealer, who
was also rude.

They actually bitched at me because they had to give me a ride in
their "courtesy" van.

ASS also stole tools out of my car.

I urge everyone not to go to ASS, especially the one on Bee Cave Road.

 

Not a reflection of 'Chrysler' service, just your particular dealers poor
service.
I have had to have 2 recall issues taken care of on my 95 Caravan since
purchased. In both cases had option to schedule appointment at service
center or schedule dealers Mobile Service van to come to my home or work.
Guess which one I picked! :0)