DC have a site ?

Does DC have a site where questions/concerns/comments can be made ?
In some cases it would be nice to bypass the dealer and go
directly to "the horses mouth" !
Thanks !
Zork

 

No - the MBA's at DC would consider that "no-value-added" since they
would have to pay employees to attend to that function and they could
not put their finger on (i.e., identify and quantify) any tangible,
immediate gains for the company in doing that even though tthey might
actually exist. They might have to actually interact directly with
customers and give direct answers in such a forum. It might be a
long-term gain for DC with improved customer satisfaction, etc., but
short term gains is what matters to MBA's and the modern large business.

It's just like yesterday I tried to find the warranty on a tire
manufacturer's web site - it's not there. To post it only represents a
liability to the manufacturer's bottom line - customer perception and
satisfaction and impact on my future business with them be damned.

Bill Putney
(to reply by e-mail, replace the last letter of the alphabet in my
address with "x")