Couple questions on '96 Grand Caravan

I don't know where you get your information but Hondas have been built in
Canada for over 20 years.
At least I think that's what you stated but without any punctuation it was
hard to tell.

 

For your amusement, here's the conclusion to this sordid little tale.

Well, I had the appointment for this morning (Friday morning, which at
this point I guess is yesterday). Woke up late, called the dealership,
got put through the same asst. service manager, asked if it was too late
to drop it by today... nope, no problem. Drove over and left it with
them, telling them that 'by the end of the day' was fine for completion.

Well, since I was out on the road all afternoon for work, I called them
as I was nearing home, at 5:20pm, figuring to ask them to have someone
pick me up shortly so I could get there before the service dept. closed
at 6. Mr. Ass Manager informs me that their driver is out at the other
end of town dropping someone off, but as soon as the guy got back, he'd
call me and have him come and get me. Said it should be about half an hour.

When nobody had called as of 6:30, I called the dealership... of course,
everyone from Service was long gone, so I ended up talking to a sales
manager, who promised to find the lot boy and send him right over. I
gave the receptionist my address and cel number and sat back to wait...
and wait... and wait... until finally at 7:15-ish, my doorbell rang.
Keep in mind here, I'm LESS THAN FIVE MINUTES from this dealership - I
could WALK there in 45 minutes.

The guy who picked me up apologized, said their radios weren't working
properly and they had a new receptionist who didn't know she should use
their cel phones to contact them... and when I noted how the Ass Manager
was SUPPOSED to have called me before and pointed out this was the
second time this had happened, he told me they'd been getting a number
of complaints lately about their service department. Greaaaaat.

Anyway, I got down there, and within minutes, had my keys and was headed
home. Yeah, cruise works perfectly again, which was what started off
this whole clusterfuck...

I think one last email to the Service Manager about NOT getting my call
back is in order... fact is, I had somewhere else I was supposed to be
at 6:30... not trying to track down my vehicle because their people
couldn't be bothered to contact me... AGAIN.

 

I read the entire thread and it occurred to me that I would have put the
front end up on jackstands so the wheels were off the ground then proceeded
to turn the wheel back and forth lock to lock about 30 times in an attempt
to finish off the already damaged clockspring.