Chrysler Financial

Does anyone have the complaint number/address for a complaint department for
them? Does a complaint dept. even exist or are we relagated to making them
look like fools when we contact Clark Howard or Ralph Nader?
As you can tell we're really po'd at their constant threats, lies, and
general BS. They've threatened to repossess our vehicle even though we're a
month's payment AHEAD of schedule. They've treated us like crap almost from
day one and we're sick of it.
Any help would be appreciated.

Thank You

JRMarks

 

While I don't have any contact information not on their website, I DO know
that each state has very specific laws covering disputes such as yours.
There are very specific procedures you must follow to protect your
interests. I would suggest checking on your state website (if any), or
consulting with an attorney.

 

DON'T GO TO THE WEBSITE!!!!!!!!!!!! I check into the website
over a year ago and was checking for more info. I was just browsing
(nothing wrong with the account but I was checking out the
site).(Besides that, there is NO PLACE for complaints on the
website-hey they are PERFECT and don't need a place to complain
to/about them.) Next thing, a few months ago, I was told I was behind
2 payments. I had the cancelled checks in my hand but they didn't
want to hear it. They said I checked in to make internet payments and
I was not making them. Never mind that they had cashed my checks. I
had problems for over 4 months. Each time I would call , I would get
a different person, each saying that it was taken care of. I would get
phone calls all hours of the day from Chrysler Financial wanting to
know WHEN I was going to make my payments. I kept each name and phone
number they were calling from. I then , after being so frustrated,
sent out 23 fax to each of the people who called, with copies of
checks and letters stating the problems and my intentions to NEVER USE
CHRYSLER FINANCIAL AGAIN. I FLOODED them with faxs. I even sent it to
people in CF that I never talked to. Each day I would send a flood
of fax to them, tieing them up. I would call them also. FINALLY THEY
got tired of me and got it settled. I bet they remember MY NAME. They
can forget my name in 6 months when it is paid off. NEVER NEVER EVER
AGAIN will I use CHRYSLER FINANCIAL, and I am a retired Chrysler
employeed.
I don't recommend the same procedure but I hope you get it fixed.

GOOD LUCK

 

Chrysler:

1-800-992-1997. Listen for the prompts; all 10 of them :-(

Ken